Sheer Cover Studio Reviews | sheercover.com @ PissedConsumer

Anonymous

Guest-4840013

Toronto, Ontario

Order makeup

Jul 22, 2023

Tried to place an order. Was a customer, but has been dealing with health challenges for years. Also, I have this new email as my previous email was hacked. Much better. So tried to place an order. Was told I couldn't. Did enjoy using sheer cover in rhe past.

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Anonymous

Guest-4543371

Riverside, California

Stop automatic deliveries

Apr 25, 2023

4.5

Love the product. I stopped automatic shipments only because I have a stockpile of product. I will definitely reorder in the future.

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User's recommendation: Great Product

Jodi D Ifc

Sent wrong order and to cancel

Mar 27, 2023

I was sent wrong order and just asked her to cancel and she said shed taje 20 percent off . I said no I want to cancel. She said I owed over 90.00. Not happy, dont want product, sent back product. Im not pay anything!!!

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Preferred solution: Full refund

Anonymous

Guest-4469468

Cleveland, Ohio

Sent wrong order and to cancel

Mar 27, 2023

Just tild the lady got wrong order. and I was sending ot back. She said I owed something ridiculous like 190.00 and shed take 20% off. I Said ni im returning and cant afford that ..I. told her i dont want more product she insisted i get the product, Im not paying it. I DONT WANT IT. If any money comes out of my account, i better be reimbursed

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Anonymous

Guest-3259311

Seattle, Washington

Trying to cancel subscription

Jan 14, 2022

Im trying to cancel my subscription. I tried calling several times but I cant get through to anybody.

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Anonymous

Guest-3034232

Philadelphia, Pennsylvania

I did not receive my blush brush

Nov 03, 2021

5.0

I love there makeup and they sent it out with the item I already got! I appreciate how they took care of the problem.

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User's recommendation: Great makeup take great care of u if they make a mistake.

Catherine Doty |

Nashville, Tennessee

My makeup has been stolen & it's been paid for

Oct 02, 2021

Update my payment information because a woman named dixie reardon stolen my Kit's plus I paid for them in full 138 hardin place update my address 197 sulphur springs rd I'm the real catherine Doty payment of 158.90

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Loss:

$158

Preferred solution: Deliver product or service ordered

Frank S Ygq

Poor customer service

Nov 03, 2020

1.0

After 10 years of using the product I decided to cancel the subscription. After calling the service 3 months ago, we are still being billed for product. The reps in the Philippines were very courteous, but we get the feeling that this will be a never ending saga. They promised an email to confirm the conversation, but stated it would go out within 48 hours. How does a company not have instant email in todays economy, its not like we are dealing with Joes hot dog stand. Basically, wasted time on the phone.

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Preferred solution: Let the company propose a solution

User's recommendation: Avoid a subscription unless you want it for life

Joyce B Edk

Customer service

Jul 06, 2020

I want to speak to customer service with free number the number

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Preferred solution: Price reduction

Anonymous

Guest-1740837

Tyler, Texas

Avoid card

Dec 23, 2019

1.0

My $200 gift card was hacked and someone spent $116. Only used my card two times before they spent it all on amazon. Called and filled a dispute i doubt ill ever see that money back. Was very hard to understand the customer service rep.

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Anonymous

Guest-1637985

Brooklyn, New York

Unprofessional and was only offered an apology

Aug 28, 2019

1.0

The billing cycle should be every month. I was charged 4 times in 4 consecutive weeks. I have reason to be upset. The representative said they would waiver one fee and that did not happen. Is v this how they keep customers happy? I'm going to cancel soon with this company such unprofessionalism and violating the trust of a customer is a huge deal. We give our personal information, not so they could steal and dig their hands in our account when they want to.

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Zara M Uhf

Coventry, England

Poor customer service and process

Jun 25, 2019

1.5

You are lucky; I have been trying to order product for 4 months! Online, telephone and through their customer service desk - all to no avail. Eventually at the beginning of June I set up a new account using my husband's details and order 3 packets of the concealer I use (I have a birthmark and like the product otherwise I would have gone elsewhere by now!). On the 21st June still haven't received anything so rang up only to be told the package was lost in transit and would I like them to resend or refund. Now is it me; if they knew it was lost in transit why did it take for me to call before they did anything! I asked them to resend and am still waiting. If I do manage to get my order fulfilled I will be using it to buy me time to find a new product as I am not going through this torture again!

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cheng Kjh

Trying to do business with this company was horrible

Jun 09, 2019

I first saw the advertisements for Sheer Cover products on TV. Then, I ordered over 800 phone number—with a satisfaction guaranteed or your money back if not completely satisfied with the product. This was their monthly product program. Sounded good! However, after I received products it does not seem to be what they advertised and not at all what I expected. I called Sheer Cover and requested they cancel any additional orders and discontinue charging me monthly. I sent original package back to them by certificated mail to PO Box 10817 Des Moines IA 50380-****. What happened next? When I called Sheer Cover customer service, the rep confirmed they received return package of products. But, Sheer Cover continued to bill my Visa card for the next two months and without shipping any additional products to me. So, now they billed me for three months with my bank confirming a total amount of $103.75. No refund for the returned product and no credit/adjustment for the additional billings without product sent. When I contacted Sheer Cover again, they claimed the 2nd and 3rd charges/billings never went through, but they appeared on my statements. This company collected approximately $104 with no effort to make things right. I never received their famous satisfaction guaranteed refund and not sure if the bank was ever successful with the chargebacks. Trying to do business with this company was horrible—one of the worst experiences in my life. No other company ever has treated me this poorly and I caution anyone considering buying products from Sheer Cover and/or relying on their satisfaction guaranteed marketing ploy.

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Loss:

$104

Reason of review:

Warranty issue

Preferred solution: Let the company propose a solution

Anonymous

Guest-1565860

Jacksonville, Florida

Steal

Jun 22, 2019

1.0

steal customer money .not honest

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Saba Pgz

Sucked

Mar 31, 2018

1.6

Luminess box only worked for 3 weeks. Wrong color make up covered nothing and no one called back but i already made 2 or 3 payments for a product i couldnt use. Everything i was promised in original kit wasnt there. I called and called when i finally got through the woman had no clue what i was saying so i was blown off and pretty much hung up on. I never recieved my monthly makeup and it would have been wrong color anyway because no one would listen. Then i was completely ignored after that when calling. I called customer service which says its available 24/7 and not even close. I deserve better than this so do all your other customers. I cant call and *** about make up from work. I expected way more and atleast proffessionalism is that too much to ask? Because if it is i can take my bussiness somewhere else after contacting an attorney. Im willing to give you people one more chance. And all my products ive paid for the right color!

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Reason of review:

Bad quality

Anonymous

Guest-1204674

Sheer cover

Mar 07, 2018

Im very upset i ordered sheer cover by phoning up ... 3 weeks later my item still wasbt here ... been told 3 times it was on ita way ... i gave up and rang for a full refund ! Sp clearly my itwm wad never sent out at all but they took my money fast

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Reason of review:

Order processing issue

Contact Information

Website:

www.sheercover.com

Phone:

(800) 506-6281

Contact Sheer Cover Studio Customer Service

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Summary

Sheer Cover Studio is a cosmetics company that offers a collection of mineral products. The company features an exclusive formula of Sheer Cover foundation. The natural looking makeup of Sheer Cover Studio is designed to provide coverage to help disguise uneven tone, dark spots, fine lines, acne scars and other possible small imperfections. The cosmetics are presented to contain 100 pure minerals and be without any oils, perfumes, dyes or talcs. Soothing botanicals and antioxidant green tea are among the main ingredients used by Sheer Cover Studio. The finished products of the company are not tested on animals, according to the information given on its website.

Sheer Cover Studio is ranked 453 out of 1753 in Cosmetics and Personal Care category

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Sheer Cover Studio

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"Stop automatic deliveries"

"Poor customer service"

Order makeup

Stop automatic deliveries

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Sent wrong order and to cancel

Trying to cancel subscription

I did not receive my blush brush

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Poor customer service

Customer service

Avoid card

Unprofessional and was only offered an apology

Poor customer service and process

Trying to do business with this company was horrible

Steal

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Sheer cover

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